Question 1

What should I wear on the jet boat?

Accepted Answer

Light clothes you don't mind getting a bit of spray on, plus shoes that stay on your feet — thongs, sandals with a strap or sneakers are all fine. Bring a light jacket in winter and sunglasses with a strap. We'll hand out life jackets before we leave the marina.

Question 2

Will I get wet?

Accepted Answer

Usually a little. On calm days most guests stay mostly dry; on breezy days, or during spins and fast turns, expect some spray. Bring a towel if you'd like to dry off afterwards. The live conditions panel on our homepage shows the expected wetness level for today.

Question 3

How old do children need to be?

Accepted Answer

Children aged 5 and over are welcome, with a minimum height of 1.0 metre. Guests under 13 must have a paying adult on board. Guests aged 13 to 17 require a parent or guardian to sign the safety declaration before departure.

Question 4

Is the ride suitable if I get seasick?

Accepted Answer

The Broadwater is sheltered and the ride is short and fast rather than a long swell, so seasickness is uncommon. If you're prone to motion sickness, take your usual remedy about 30 minutes beforehand, sit toward the middle of the boat and let your skipper know — they can ease off the spins.

Question 5

Can I bring my phone or camera on board?

Accepted Answer

You can, but only at your own risk — spray and water damage are a real possibility. We recommend a waterproof case with a lanyard, or leaving valuables in our secure storage at the marina. Photos are available after your ride.

Question 6

Where do we depart from and where do I park?

Accepted Answer

All tours depart from Sanctuary Cove Marina, Hope Island, Gold Coast QLD 4212. Please arrive 20 minutes before your departure time to check in. Your booking confirmation provides meeting details.

Question 7

What happens if the weather is bad?

Accepted Answer

Safety comes first. If thunderstorms, hail or dangerous winds are forecast we won't run, and you'll be offered the next available time or a full refund of the amount paid. Light rain usually doesn't stop us — you'll just get wetter.

Question 8

Can I cancel or change my booking?

Accepted Answer

Date and time changes are free up to 24 hours before departure, subject to availability. Cancel more than 48 hours before departure for a full refund. Cancellations within 48 hours and no-shows are not refundable, except where required by the Australian Consumer Law. If we cancel, choose a free reschedule or a full refund.

Question 9

Do you take groups, birthdays or corporate bookings?

Accepted Answer

Absolutely — the boat suits families, friend groups, hens and bucks parties, birthdays and work outings. Get in touch with your group size and preferred date and we'll put together the best combination of sessions for you.

Question 10

Can I ride if I'm pregnant or have a back or neck injury?

Accepted Answer

The ride involves sudden acceleration and impact, so it isn't suitable during pregnancy. If you have back, neck or heart conditions, or you've had recent surgery, please check with your doctor first and let your skipper know before boarding.

Question 11

Which tour should I choose?

Accepted Answer

Choose the 30-Minute Mangrove & Broadwater Blast for mangroves and Broadwater spins. The 1-Hour Jumpinpin Safari continues north to the Jumpinpin sandbars. The 1.5-Hour Tipplers Island Safari adds a 30-minute stop at Tipplers on South Stradbroke Island, where food and drinks are available to purchase.

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