Privacy Policy

This policy explains how RWS Trust trading as Jet Boat Safaris, ABN 41 966 195 085, handles personal information. We use the Australian Privacy Principles as the framework for our privacy practices.

We collect the information needed to answer enquiries and manage tours: your name, contact details, booking information and passenger numbers. Safety declarations may include relevant health information; we ask for this only when needed to assess passenger safety.

Our booking and payment providers process payment details securely. We do not store card numbers. Tour photos and video may identify passengers. If you accept optional tracking, analytics and advertising services may collect device, browser, cookie and usage information.

We use information to respond to enquiries, manage bookings and payments, operate tours safely, deliver media purchases and meet legal and accounting obligations. We send promotional messages only when you have agreed to receive them; you can unsubscribe at any time.

Optional analytics helps us understand website use. Optional advertising helps measure campaigns and personalise ads. You can accept or decline these cookies and change your choice through Cookie Settings in the footer.

We do not sell personal information. We share only what is needed with Rezdy and its payment processor for bookings, PicThrive for media delivery, our website hosting and enquiry-storage providers, and email providers when used to send a requested message.

Google Maps and Google Fonts may receive technical information when their content loads. Google Analytics through Google Tag Manager and Meta advertising services may receive usage information only if configured and you accept optional tracking. No analytics container or Meta Pixel is currently configured on this website. We may also disclose information where required by law or to address a safety incident.

Some providers may store or process information outside Australia, including in the United States and other countries where they operate. Their privacy policies explain their locations and safeguards. We take reasonable steps, where required, to ensure overseas disclosures are handled consistently with the Australian Privacy Principles.

We use reasonable access controls and safeguards to protect information. We keep it only as long as needed for the purpose collected, including applicable legal, safety, insurance and accounting requirements, then securely delete or de-identify it where practical. No online service can guarantee absolute security.

Contact us to request access to or correction of your personal information, or to ask about deletion. We may need to verify your identity. If we cannot fulfil a request because of a legal obligation or lawful exception, we will explain why.

Essential website storage supports functions such as remembering your cookie choice. We show cookie choices whenever you enter the website, including on return visits. Optional analytics and advertising stay off until you select Accept for that visit. Decline keeps optional tracking off. We retain your latest choice for 12 months unless you clear browser storage. You can also reopen Cookie Settings in the footer.

Booking and map providers may use their own cookies when you access their services. The website cookie choice does not control those providers' essential functionality. You can also manage cookies in your browser, although blocking them may affect bookings or maps.

Contact us first so we can investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

RWS Trust trading as Jet Boat Safaris, Sanctuary Cove Marina, Hope Island QLD 4212, Australia.

Call 07 5575 9962 or email info@jetboatsafaris.com.au.