Booking Terms & Conditions

RWS Trust trading as Jet Boat Safaris, ABN 41 966 195 085, operates tours from Sanctuary Cove Marina, Hope Island QLD 4212, Australia.

Call 07 5575 9962 or email info@jetboatsafaris.com.au.

All prices are in Australian dollars (AUD) and include GST. Launch prices apply for a limited time. The price confirmed at booking is the price you pay. A family pass includes 2 adults and 2 children.

Full payment is required when booking through our secure booking provider, Rezdy. Any card surcharge or booking fee is shown by Rezdy before you pay. Review the total before confirming. Your booking confirmation sets out the tour, date, time and amount paid. We do not store card numbers.

Arrive 20 minutes before departure for check-in, your safety briefing and life-jacket fitting. Missing the departure counts as a no-show.

Date and time changes are free up to 24 hours before departure, subject to availability. If you choose a differently priced tour, any fare difference applies. Contact us to request a change. Changes requested later cannot be guaranteed.

Cancel more than 48 hours before departure for a full refund. Date or time changes are free up to 24 hours before departure, subject to availability. Cancellations within 48 hours and no-shows are not refundable, except where required by the Australian Consumer Law. If we cancel, you can choose a full refund or a free reschedule.

Refunds are returned to the original payment method. Your bank or payment provider may take several business days to process them. These conditions do not limit your rights under the Australian Consumer Law.

We may cancel, shorten or change a tour because of weather, sea conditions, safety, mechanical issues or minimum passenger numbers. If we cancel, you can choose a full refund or a free reschedule.

If the itinerary changes significantly once the tour is underway for safety reasons, we will offer a fair partial refund or credit. Contact us if you have a concern about the service provided.

Passengers must be aged 5 or over and at least 1.0 metre tall. Children under 13 must travel with a paying adult. Guests aged 13 to 17 need a parent or guardian to sign the safety declaration.

Tours are not suitable during pregnancy or for passengers with back, neck, spinal or heart conditions that could be aggravated by high-speed movement. Recent injuries, surgery and other health conditions may also make a tour unsuitable. If unsure, consult your doctor and contact us before booking.

Wear the provided life jacket and your seatbelt, secure loose items and follow the driver's instructions. Passengers affected by alcohol or drugs cannot board. We may refuse boarding for safety if these requirements are not met; in that situation the booking is not refundable, except where required by law.

Secure loose items and leave valuables in the available storage before departure. We are not responsible for items lost overboard, except where the loss is caused by our negligence or the law requires otherwise.

We may film or photograph tours so you can purchase a media package. Tell the driver before departure if you do not want to appear. Digital purchases are delivered through PicThrive.

We use identifiable photos or video for marketing only with your consent. A parent or guardian must consent for a child. Contact us to withdraw permission for future marketing use. Your statutory rights apply if a purchased media product is faulty or not as described.

The expiry date and redemption conditions are shown when a voucher is purchased. Where Australian gift-card laws apply, a voucher is valid for at least 3 years. Certain promotional or discounted vouchers may qualify for a legal exception; any different expiry must be clearly disclosed. Contact us before purchasing if you need to confirm availability or conditions.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Jet boating is a recreational activity involving high-speed manoeuvres and some risk of injury. Read the passenger requirements and safety declaration before boarding and follow all safety instructions. This warning does not remove your rights under the Australian Consumer Law.